Nexus Health Systems

The Challenge

Nexus Health Systems operated eight private clinics across Accra and Kumasi with a paper-based patient registration and records system. Patient check-in queues were long, duplicate records were common, billing was manual and error-prone, and clinicians had no way to access a patient's history from a different clinic in the network. Previous attempts with off-the-shelf software had failed because none were configured for Ghana's NHIS billing requirements.

Our Approach

We built a custom patient management platform — a web application for clinic staff and a mobile check-in app for patients — configured specifically for Ghana's NHIS billing codes and claim submission process. The platform included a unified patient record accessible across all eight clinics, automated NHIS claim generation from consultation records, EHR templates for the clinic's most common consultations, and a management dashboard showing patient volume, billing status, and claim pipeline.

The Results

Patient registration time fell from an average of 12 minutes to under four minutes. NHIS claim processing time dropped by 70% due to automated claim generation. Duplicate patient records were eliminated within 30 days of go-live. The medical director gained live visibility into patient volume, revenue, and claim status across all eight clinics from a single dashboard. All eight locations were live within the five-month build timeline.